Refund Policy

At Avika, we believe in providing our customers with a seamless shopping experience. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have a clear and transparent refund policy in place to ensure your satisfaction.

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

• The product must be returned within 7 days after reception.
• The product must be unused, undamaged, and in its original packaging.
• The product must be accompanied by the original receipt or proof of purchase.

Refund Process

If you meet the eligibility criteria mentioned above, you can initiate a refund by contacting our customer support team. They will guide you through the process and provide you with the necessary instructions.

Once we receive the returned product and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your bank or payment provider.

Exceptions

While we strive to accommodate all refund requests, there are certain exceptions to our policy:

• Customized or personalized products cannot be returned or refunded unless they are defective or damaged.
• Gift cards and digital products are non-refundable.
• Products that have been used, damaged, or are not in their original packaging may not be eligible for a refund.

Customer Satisfaction

At Avika, customer satisfaction is our top priority. If you have any concerns or questions regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with us.

Thank you for choosing Avika. We appreciate your trust in our products and services.