FAQ

1. What kind of jewelry do you offer?

We offer a wide range of unique jewelry collections featuring fine silver and other materials; rings, necklaces, earrings, and bracelets, all hand-crafted by skilled artists. Our products are carefully selected to provide customers with one-of-a-kind items that are sure to make a statement.

2. How can I place an order?

To place an order, simply browse through our collection and click on the product you are interested in. Select the desired options, such as size or color, and click "Add to Cart". Once you have added all the items you wish to purchase, click on the shopping cart icon and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.

3. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

4. How long does shipping take?

The shipping time depends on your location. Our standard shipping usually takes between 5-7 business days. Please note that these are estimated delivery times and may vary.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer service within 7 days of receiving your package. We will provide you with instructions on how to return the item and issue a refund or exchange, depending on your preference.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping rates will be calculated at checkout based on your location. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

7. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your package on our website or the shipping carrier's website.

8. How can I contact customer service?

If you have any questions, concerns, or need assistance, our customer service team is here to help. You can reach us by email at info@avikalife.com or by phone/WhatsApp at +1（302）610-8820. Our customer service hours are 24/7.